Returns Policy

 

CANCELLATIONS

Should you wish to cancel your order, you must email us immediately. You will get full refund. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

RETURNS

All products sold by customcasemart.com are covered by 30 day manufacturer's warranty. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 21 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding delivery and 20% re-stocking/processing fee. All shipping costs associated with the return of goods are the responsibility of the consumer.

EXCHANGES

To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 21 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels.
When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. 

International Returns & Warranty

 

Please note that we are not able to refund return shipping on international orders.

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